Terms of Service

These Terms of Service (“Terms”) govern your use of the Soft Wash Houston website and any requests for estimates or services through our site. By accessing our website or submitting a request, you agree to these Terms.

1) Company Information

Softwash Houston LLC, doing business as Soft Wash Houston (“Soft Wash Houston,” “we,” “us,” “our”), provides exterior cleaning services, including softwashing and related services for residential and commercial properties. Our mailing address is 4808 Fairmont Pkwy, Suite 1008, Pasadena, Texas 77505.

2) Website Use

You agree to use this website for lawful purposes only. You may not:

• Submit false or misleading information
• Attempt to interfere with site operation or security
• Use the site to transmit spam, malware, or abusive content

We may modify, suspend, or discontinue any part of the site at any time without notice.

3) Estimates and Scheduling

• Free estimates may be offered depending on the service area and job scope.
• Estimates may be based on information you provide (address, photos, areas of attention) and may change after an on-site review.
• Scheduling is subject to availability, weather, access, and operational constraints.

4) Service Conditions and Customer Responsibilities

To perform work safely and effectively, you agree to:

• Provide accurate property and contact information
• Ensure reasonable access to the work areas (gates unlocked, pets secured, vehicles moved as needed)
• Notify us of sensitive areas or issues (leaks, fragile surfaces, prior damage, electrical issues, sprinkler problems, etc.)
• Ensure water access (spigot) and/or power access if required for your scope
• Identify items that require special care (outdoor furniture, decor, potted plants, etc.)

If we arrive and cannot complete service due to access issues or undisclosed conditions, a trip charge or rescheduling fee may apply.

5) Safety, Surface Limitations, and Results

Softwashing is a low-pressure cleaning method designed to remove organic growth and staining. Results vary based on:

• Surface type and condition
• Severity/age of staining
• Prior damage, oxidation, or wear
• Material quality and previous coatings/repairs

Important: Some stains (rust, irrigation stains, paint bleed, oxidation, deep organic staining, or etching) may not fully remove. We do not guarantee like-new restoration of every surface.

6) Plants, Landscaping, and Environment

We use professional methods intended to be safe when properly applied. You understand that:

• Some vegetation may be sensitive even with precautions
• You should inform us of delicate plants, new landscaping, or special concerns
• You may be asked to water/soak vegetation before or after service in certain conditions

7) Photos and Media

Company-taken photos and video

We may take photos or video of the work area for documentation, quality control, training, and marketing. We will avoid identifying features when possible. If you do not want your property used for marketing, notify us in writing before service.

Customer-uploaded photos

If you upload photos through our website quote form or other request channels, you grant Softwash Houston LLC a limited, non-exclusive license to use those photos only as needed to:

• Review your service request
• Prepare estimates
• Plan and perform service
• Store the files in our operational systems
• Share them with employees, technicians, subcontractors, and service providers involved in the quote or job
• Maintain reasonable business, dispute, and service records

This license does not grant Soft Wash Houston automatic rights to use your uploaded photos in advertising, social media, or unrelated marketing. Separate permission may be requested if we want to use a customer-uploaded photo for marketing.

8) Payments, Deposits, and Fees

• Payment terms will be provided with your estimate or invoice.
• Deposits may be required for certain jobs (commercial, large scope, or scheduled blocks).
• Late payments may incur fees as permitted by law.
• Chargebacks or payment disputes may pause service and may require additional documentation and resolution steps.

9) Cancellations and Rescheduling

• You may cancel or reschedule by contacting us as soon as possible.
• Same-day cancellations or missed appointments may incur a fee, especially if crews have been dispatched.
• Weather-related reschedules are common in exterior cleaning; we will coordinate a new date.

10) Property Damage and Claims

You agree to notify us of any concern within 48 hours of service completion. We will review and, if appropriate, attempt to remedy or file through applicable insurance. We are not responsible for:

• Pre-existing damage
• Hidden defects (rotted wood, failing seals, compromised roofing, loose siding, cracked caulk, etc.)
• Damage due to improper installation, age, neglect, or prior repairs
• Issues caused by others after service completion

11) Warranty Disclaimer

To the maximum extent permitted by law, the website and services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, except where prohibited.

12) Limitation of Liability

To the maximum extent permitted by law:

• Soft Wash Houston is not liable for indirect, incidental, special, consequential, or punitive damages.
• Our total liability for any claim related to services will not exceed the amount paid for the specific service giving rise to the claim.
• Some states do not allow certain limitations, so these may not apply to you.

13) Indemnification

You agree to indemnify and hold Soft Wash Houston harmless from claims arising out of your misuse of the website, your breach of these Terms, or unsafe/undisclosed conditions on the property.

14) Intellectual Property

All website content (text, logos, designs, photos) is owned by Softwash Houston LLC or licensed to us and may not be used without written permission, except for the limited customer-upload license described in Section 7.

15) Governing Law and Venue

These Terms are governed by the laws of the State of Texas. Any disputes will be brought in the appropriate state or federal courts located in Harris County, Texas, unless otherwise required by law.

16) Changes to These Terms

We may update these Terms at any time by posting changes on this page with a revised effective date. Continued use of the site after changes constitutes acceptance.

17) SMS Messaging Terms

SOFTWASH HOUSTON LLC may send customer care text messages to users who voluntarily provide their mobile phone number through our website, chat widget, contact forms, or other service-related communication channels. These messages may include responses to inquiries, appointment coordination, service updates, quote follow-ups, ticket updates, and other communications related to an existing customer request.

By providing your mobile phone number, you consent to receive customer care text messages from SOFTWASH HOUSTON LLC. Message frequency varies based on your interactions with us. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. After replying STOP, you may receive a final confirmation message, and no further text messages will be sent unless you opt in again.

For assistance, reply HELP to any message or contact us at softwashhouston@gmail.com.

Wireless carriers are not liable for delayed or undelivered messages.

Your mobile information will be handled according to our Privacy Policy.

18) Contact

Softwash Houston LLC
doing business as Soft Wash Houston
4808 Fairmont Pkwy, Suite 1008
Pasadena, Texas 77505
Email: softwashhouston@gmail.com
Phone: 281-766-7773